Improve Productivity and Customer Experiences
Atlantic Digital recommends Cisco Unified Contact Center Express (UCCX), as a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, call center solution is intended for both formal and informal call centers in small business, mid market, enterprise branch, and corporate departments, with endless customization and integration possibilities provided by Atlantic Digital’s experienced professional services and consulting team. Our consultants can assist your organization with advanced UCCX solutions including advanced customer wait time analysis, menu options, and real time reporting and visibility.
Features and Capabilities
When combined with Atlantic Digital’s unique customization and integration options, Cisco UCCX offers sophisticated call center routing and comprehensive contact center management capabilities. It includes an embedded reporting solution that offers a comprehensive view of call center statistics at a glance. We also offer custom enhanced reporting solutions that provide additional critical insights for customer experience and monitor numerous metrics beyond the included reporting solution.
Cisco UCCX provides customer segmentation with state-of-the-art, built-in, interactive voice response (IVR) capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.
Cisco Unified Contact Center Express (UCCX) offers:
• Sophisticated call center routing and comprehensive contact management capabilities
• Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages
• Presence integration to help increase caller satisfaction through improved agent performance and expertise
• Workforce optimization, including workforce management and advanced quality management for call recording and quality assurance
• A mobile skill manager feature that helps enable skill management on the go
Cisco Unified Contact Center Express (UCCX) is available in three packages tailored to meet your customer contact requirements.
Primary Business Benefits Include:
• Improved customer satisfaction and loyalty with comprehensive contact management
• Improved workforce productivity so you can do more with less
• Significant cost optimization with an integrated, configurable, all-in-one solution
Find out how Atlantic Digital can customize Cisco UCCX to meet your unique business requirements by clicking here .